At some point, most drivers will need the services of an auto body shop. Even minor fender benders can cause significant damage that needs to be repaired.
Finding the right shop can make all the difference. The best place to start is with referrals from friends and family and online reviews.
Certifications
When choosing an auto body shop, you want to be sure they have the proper certifications and industry recognition. This is a good indicator of their expertise and commitment to quality repairs.
It would help if you also looked for shops with certifications from car manufacturers, such as BMW, Ford, Audi, and more. These certifications require shops to follow specific specifications when repairing vehicles.
This can be especially important if you have a luxury vehicle that requires special attention to detail. Remember, you can choose your preferred shop, even if it’s not on your insurance provider’s list of recommended shops. Being assertive and confident is essential while presenting your preferences to the insurance company.
Reputation
You can gauge the reputation of an auto body shop in several ways. Consult your loved ones for suggestions, or look up customer reviews online. Look for reviews that mention the quality of work, timeliness of repairs, and whether or not customers felt they were treated fairly.
Choosing a shop with a good reputation will ensure you get the best results possible from your repair job. A reputable shop will also be transparent about costs and timelines. They won’t try to sell you services or repairs you don’t need. They’ll also use genuine manufacturer parts to maintain your vehicle’s performance and appearance.
Warranty
When selecting an auto body shop, it’s essential to determine if they offer a warranty. A warranty is a great way to ensure that the repairs will be done correctly and last a long time.
A reputable shop will have a high standard of service and quality work. They will also be able to work well with insurance companies, which is an integral part of the repair process.
Be clear and assertive when discussing your preferred shop with an insurance company. Explain their expertise, certifications, and prior positive experiences. This will help you make a strong case for why your preferred shop best fits your repair needs.
Experience
Many believe insurance companies have the final say on where to take their cars for repairs, but this isn’t necessarily true. It may require some advocacy and effort, but asserting your preferred shop is within your rights as a policyholder.
A good auto body shop should prioritize clear communication and excellent customer service. Look for shops that respond to inquiries promptly, are transparent about the collision repair process, and provide a warranty on their work. They should also use genuine manufacturer parts to preserve the quality and performance of your vehicle. This helps ensure a smooth, stress-free experience. Moreover, they should have years of experience and expertise in handling all kinds of auto damage.
Multiple Estimates
The cost of repairs should be one of your primary considerations when choosing a body shop. However, knowing that the lowest estimate may only sometimes be the best option is essential.
Before making a decision, get multiple estimates from different shops. Look at the line items in each quote and ask questions. You should also determine if the shop will use new, used, or aftermarket parts.
A good auto body shop will provide you with a quality repair that meets your expectations and will work with your insurance provider on any additional costs that might arise during the process. You should also ensure that the shop offers a warranty on its repairs.
Compatibility with Your Insurance Provider
When a shop prioritizes communication and customer satisfaction, it’s a positive sign that they’ll also be able to work well with insurance companies. This means clear explanations, professionalism, and a willingness to advocate for their customers.
Shops that offer a warranty on their repairs show that they are confident in the quality of their services. It’s important to know what types of damage or activity can void this warranty so you can avoid potential issues down the line.
Remember, you always have the right to choose your auto body repair shop — even if your insurance provider recommends one. Consider certifications, recommendations, warranties, experience, and multiple estimates when selecting the right auto body shop.
Meg is an author at Cinnamon Hollow. She writes on a variety of topics sharing tips and ideas for daily life.